Order Processing
All orders are carefully packaged by hand. Please allow 1–5 business days for your order to be processed and prepared before it ships. Processing time does not include transit time.
You will receive a confirmation email once your order has been shipped.

Shipping Destination
We currently ship within Canada only. Unfortunately, shipping to the United States is suspended for the moment.

Shipping Carrier & Delivery Times
All orders are shipped via Canada Post. Estimated delivery times vary by province and are in addition to processing time:

• Quebec: 2–4 business days after shipment
• Rest of Canada: 2–10 business days after shipment

Please note that delivery times are estimates provided by Canada Post and are not guaranteed. Delays may occur during peak or holiday seasons or due to circumstances outside our control. If there's any hold-up for any reason, I will contact you directly. Please check your spam folder and ensure info@leclubdeleiza.com is in your contacts.

Shipping Rates

We calculate shipping in two ways, depending on what's in your order:

Lettermail
Stickers, Sticker Sheets & Bookmarks
Shipped via Canada Post Lettermail to keep costs as low as possible.

• Flat rate based on the total weight of your order, calculated and displayed at checkout
• No tracking number is provided with lettermail shipments
• Estimated delivery follows standard Canada Post lettermail timelines

Apparel & Tote Bags (Tracked)

• Shipping cost is calculated automatically at checkout
• Includes a tracking number

Mixed Orders (Stickers/Sticker Sheets/Bookmarks + Apparel or Tote Bags)

• Shipping is calculated based on the total weight of your order
• A tracking number is included, since the order contains apparel or tote bag items

Free Shipping
Free shipping is automatically applied at checkout on orders of $100 or more shipping to Quebec or Ontario only.

Order Tracking
A tracking number is provided by email for all orders that include apparel or tote bags. You can track your package at canadapost.ca.
Orders containing only stickers, sticker sheets, and/or bookmarks are shipped by lettermail and do not include a tracking number.

Damages & Lost Packages
We take great care in packaging every order. However, if your item arrives damaged, please contact us within 7 days of the expected delivery date at info@leclubdeleiza.com with your order number and a photo of the damage. We will work with you to make it right.
Please note that lost lettermail packages cannot be traced or replaced, as Canada Post does not offer tracking or insurance on lettermail shipments.

🚫 Order Cancellations
If your order has already been shipped, I cannot cancel it. To cancel an order, contact me at info@leclubdeleiza.com as soon as possible with your order number.

Returns & Exchanges
Refund policy – Le Club de Leiza
Because each item is made to order, all sales are final. We do not accept returns.
However, if your item arrives with a print defect, we will gladly offer an exchange. To request an exchange, please contact us within 7 days of delivery at info@leclubdeleiza.com with:

• Your order number
• A clear photo of the defect

We reserve the right to assess each case individually. Exchanges are not offered for incorrect size selections, change of mind, or normal variations in color that may occur between screens and printed products.

Contact Us
Have a question about your order? Reach out at info@leclubdeleiza.com and we'll get back to you as soon as possible.

💳 Payment Methods Accepted
Credit Cards: Visa, Mastercard, American Express, Discover Card
Digital Payments: Shop Pay, Apple Pay, Google Pay

📋 Important Notes

🌍 International Customs
We currently do not sell internationally.

📧 Important Notes
Check spam folder for order updates