Shipping & Policies

📦 Shipping Information

🇨🇦 Canada Shipping:

  • FREE shipping on orders $25 and over
  • $8 flat rate shipping on orders under $25
  • Delivered via Canada Post lettermail

🇺🇸 US Shipping: (Delivery suspended for an indefinite period)

  • Shipping rates calculated by weight at checkout
  • Delivered via Canada Post
  • Orders to PO Boxes, APO/FPO/DPO and Alaska cannot be expedited

⏰ Processing & Delivery Times:

  • Processing: 1-3 business days (excludes weekends)
  • Delivery: 3-5 business days after shipping
  • Total time: 4-8 business days from order to delivery

🎄 Holiday Season Notice:

During holiday seasons, delays may occur. If there's any hold-up for any reason, I will contact you directly. Please check your spam folder and ensure theleizaclub@gmail.com is in your contacts.

✨ Why Choose Le Club de Leiza?

🎨 Handmade with Love
Each product is carefully crafted by hand in Canada with attention to detail and quality.

💧 Premium Materials
Water-resistant vinyl stickers and glossy laminated bookmarks built to last.

🌟 Authentic Designs
Original illustrations celebrating cute aesthetics and inclusive messages.

📧 Customer Support
Questions? Contact us at info@leclubdeleiza.com - we're here to help!

💳 Payment Methods Accepted

Credit Cards: Visa, Mastercard, American Express, Discover Card
Digital Payments: Shop Pay, Apple Pay, Google Pay

📋 Important Policies

❌ Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please read our Refund Policy.

🚫 Order Cancellations

If your order has already shipped, I cannot cancel it. To cancel an order, contact me at info@leclubdeleiza.com as soon as possible with your order number.

🌍 International Customs

Certain countries charge customs fees depending on the value of goods in the package. I do not cover customs fees - these are the customer's responsibility.

📮 Delivery Responsibility

I am not responsible for stolen packages once they have been delivered to the address provided to me.

📧 Important Notes

  • No tracking provided (lettermail for affordable shipping)
  • Quality guarantee: Each item is inspected before shipping
  • Secure checkout: Your payment information is always protected
  • Check spam folder for order updates

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